Refund policy

Last update: August 2026

RETURNS

RETURN POLICY – 30 DAYS

We apply a 30-day return policy. You therefore have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition that you received it: unused, with tags, in its original packaging, accompanied by the receipt or proof of purchase.
To initiate a return, contact us at sav@cykero.eu. Returns must be shipped to the following address: CYKERO SAS, 672 rue du mas de Verchant, 34000 Montpellier, France.
Once your return is accepted, we will send you a shipping label and shipping instructions. Any item returned without prior request will not be accepted.

RECEIPT

DAMAGES AND ISSUES

Inspect your order upon receipt. Contact us immediately at sav@cykero.eu if the item is defective, damaged, or if you received the wrong product, so that we can evaluate the situation and remedy it.

WARRANTY

WARRANTY EXCLUSIONS

The CYKERO warranty covers operating defects observed under normal conditions of use. It does not apply in the following cases:

  • Water damage: any damage caused by exposure to water, moisture, or any other liquid, regardless of the cause.

  • Physical or accidental breakage: damage resulting from drops, impacts, cracked screens, broken housings, deformations, or any accidental or aesthetic damage.

  • Unauthorized repairs: devices repaired by a third party other than CYKERO or an approved repair partner are not eligible for the warranty.

  • Modifications or alterations: any device opened, modified, or whose internal components have been replaced by a third party will void the warranty.

  • Normal battery wear: natural capacity loss over time is expected and not covered. The battery is covered only in the event of a manufacturing defect or if its performance drops below the guaranteed threshold during the warranty period.

  • Software issues: malfunctions caused by software, system updates, applications, viruses, malware, or user-installed software are not covered.

  • iCloud, Google FRP, PIN locks: any device returned with an active iCloud Activation Lock, Google FRP, PIN code, password, pattern, or any other active security lock cannot be tested or repaired. The warranty claim will be rejected, and the device will be returned to you at your expense, including return shipping costs.

EXCEPTIONS

NON-RETURNABLE ITEMS

Certain items cannot be returned: personalized or custom-made products, and personal care products. We also do not accept returns of hazardous products, flammable liquids, or gases.
Items purchased on sale and gift cards are not eligible for returns.
For any questions regarding a specific item, contact us at sav@cykero.eu.

EXCHANGES

HOW TO EXCHANGE AN ITEM?

The fastest solution: return the item in question, then make a separate purchase for the new item once the return has been validated.

EUROPEAN UNION

RIGHT OF WITHDRAWAL – 14 DAYS

If the order is shipped within the European Union, you have a 14-day right of withdrawal from receipt, without having to justify your decision.
The item must be returned in its original condition: unused, with its tags, in its original packaging, accompanied by the receipt or proof of purchase.

REFUNDS

REFUND PROCESSING

We will notify you upon receipt and inspection of your return. If the refund is approved, it is automatically credited to your original payment method within 10 business days. Bank processing times may vary.
If 15 business days have passed since the approval of your return without a refund, contact us at sav@cykero.eu.