Warranty & After-Sales Service
24-month warranty — twice the industry standard. In-house after-sales service, with a return rate below 2%.
What our warranty says about our quality
What it covers — and what it doesn't
✓ What the warranty covers
- All functional failures occurring within 24 months of purchase
- Battery failure below the guaranteed threshold
- Screen, connectivity and sensor malfunctions
- Defects not detected during quality control
- Return shipping costs covered by CYKERO
✗ What the warranty does not cover
- Accidental damage (drops, water exposure outside specifications)
- Damage caused by improper use
- Normal wear and tear (cosmetic scratches, natural battery aging)
- Damage caused by a non-compliant charger
- Theft or loss of the device
How to submit an after-sales service request — 4 steps
What you ask us about the warranty
The warranty is attached to the device, not the original purchaser. It can be transferred to a third party in the event of resale, within the remaining warranty period. Please keep your CYKERO purchase invoice as proof of purchase.
If the issue is covered by the warranty and the device cannot be repaired, CYKERO will replace it with an equivalent device of the same grade and equivalent value. This replacement is free of charge.
Yes. The battery is guaranteed at ≥ 85% at the time of shipment. If it drops below this level abnormally within 24 months, replacement is covered. The warranty does not cover natural degradation resulting from intensive use.
Initial response within 48 business hours. Physical return processing: 5 to 10 business days depending on the issue. You will be kept informed at every stage.
Have a question or an issue?
Our after-sales service team responds within 48 hours.